Read some commonly asked questions

What do I need to bring to my appointment?
Insurance card, ID, all your medications in the ORIGINAL bottles.
If you are a new patient, make sure to arrive at least 15 minutes early to fill out the necessary paperwork.

How do I pay for my services?
If you have insurance, please bring in your card and we will either collect your copay or deductible amount and bill through insurance. If you are not insured, full payment is due at the time of service. We accept debit/credit cards, checks and cash.

What is your cancellation policy?
We require 24 hours’ notice to cancel appointments. If you do not cancel your appointment and not arrive at your scheduled appointment time, you will be charge a $25.00 NO SHOW fee.

How do I contact my provider?
Call the office at 806-481-7000 and leave a message or schedule an appointment.

How do I obtain my medical records?
A signed release is required and can be signed in our office and must be signed by the patient, parent or legal guardian.

How do you notify patient of lab and/or test results?
Patients are required to schedule a follow up appointment with one of our providers to review any lab reports, X-rays, MRI, CT and US results.

Do you offer same day or urgent appointments?
We strive to set aside time for urgent visits, however we cannot guarantee same day appointments. If you have a medical emergency call 911 or go to the nearest emergency room.

What are your hours of operations?
Monday-Thursday from 8:00 a.m. to 5:00 p.m., closed for lunch from 12:00-1:00
Friday 8 a.m.-2:00 p.m.

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